Return Policy – CryoHeat
2913 Oceanside Blvd Suite B, Oceanside, CA 92054

Return Policy

RETURN POLICY

Last updated June 19, 2019

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your

purchase for any reason, you. may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused

condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at info@cryoheat.com to obtain a Return Merchandise Authorization (RMA)

number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail

your return to the following address:

 

CryoHeat

Attn: Returns

RMA#

2913 Oceanside Blvd

Suite B

Oceanside, CA 92054

United States

 

Please note, you will be responsible for all return shipping charges, We strongly recommend hat you use a trackable method to

mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least  ten (10)

days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card

statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • A 10% restocking fee will be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(619) 940-4227

info@cryoheat.com

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